I don’t like the websites/programs listed below. Note that they are all very popular, so by definition mine is a very flawed opinion.
In all cases, I think they could and should be WAY better, and in many instances the reason they aren’t is strategic developmental decisions.
- Amazon (namely, the merchant services): I’ve been going round and round trying to figure out the various services available, and it’s been an oddissey. Information is completely disperse and disorganised. The Amazon markets themselves, too, have way too much content lying around for my taste.
- iTunes: Where do I start? High RAM usage, unpleasant update dynamics, low quick-access control over many common media usage actions, ridiculously bizarre sync logic and limitations. It’s a bad music manager, and it’s an insultingly and infuriatingly bad iPhone manager. I absolutely love the iPhone, but have more than once considered abandoning it just because of iTunes.
- Paypal: I’ve never seen any other system that works so badly while looking so good. It should suffice to say that I tried to set up merchant accounts thrice in the past few years, and I gave up the first two times, after several weeks of going back and forth. Also, information is terribly organised: I’ve actually had to call them once (which is a huge pain in and of itself) just to ask where a certain button was. It ended up being in the least intuitive place - as usual for Paypal.
- Real Player: I stopped using all things Real Player related many years ago, as a vow. High RAM usage, choppy behaviour… Ugh. Nothing good.
- Skype: Sometimes it seems like Skype keeps getting worse on purpose with each new version. Some UX aspects are so bad that I find them offensive. Or, for example, why the contact lists always take a good while to completely load - I’ll never understand how that can be, after so many years of maturation. Not to mention how heavy and slow it is.
- Twitter: it could be so much more than it is today. I for one dislike any platform where even experienced users need to get a dictionary whenever they want to take forays into new areas of content. The UX, also, is absurdly counter-intuitive and weak. Some things that should exist, don’t, and vice-versa.
/end rant
It annoys me a bit that all of these websites/programs, being popular as they are, get away with some major basic flaws - because we accept them like it’s nobody’s business, and I find that there isn’t enough discussion about it - hence the post.